The Marco Polo | Hotel in Mackay

| 8.2 (1528 Reviews) |  7 Bathrooms  21 Guests
West Mackay Hotel | The Marco Polo

Hotel in West Mackay, Mackay

The Marco Polo Mackay is 5 minutes’ drive from the Ooralea Racecourse. Mackay Airport, Melaleuca Forest and Central Queensland University Mackay are each a 10-minute drive away. All rooms have a flat-screen TV as well as a refrigerator and tea and coffee making facilities. The bathroom includes a hairdryer and free toiletries. Recently fully refurbished and with the most comfy beds in town plus free Wi-Fi, free car parking and a pool, The Marco Polo is the perfect base for your business or leisure trip to Mackay

The Marco Polo is located in Mackay.

This 37 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Accessibility, Wellness Facilities, Spa, and several others. This is a 4 star rated property and has over 1528 reviews with the average score of 8.2 . Coming to Mackay and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 37 Bedrooms Hotel if you want to learn more about this place in Mackay. These details are authentic, as they are provided by our partner, booking.com.

This The Marco Polo in Mackay is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Marco Polo”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Security/Safety
Wellness Facilities
Spa
Guest Services
Breakfast
Child Friendly
Heating
Internet
Laundry

Facility Overview

Parking
  • Parking on site
  • Parking
  • Private Parking
  • Free parking
  • Accessible parking
Activities
  • Spa lounge/Relaxation area
General
  • Heating
  • Family rooms
  • Designated smoking area
  • Wifi in all areas
  • Non-smoking rooms
  • Air conditioning
Guest Services
  • Baggage storage
  • Laundry
  • Valet parking
  • Fax/Photocopying
  • Express check-in/out
  • Daily housekeeping
  • Private check-in/out
  • Invoice provided
Internet
  • Wifi
  • Internet
  • Free Wifi
Outdoors
  • Outdoor furniture
  • Outdoor pool
  • Outdoor pool (year-round)
  • Garden
Security/Safety
  • Smoke alarms
  • Key access
  • Fire extinguishers
  • CCTV in common areas
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Access to healthcare professionals
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Physical distancing rules followed
  • Cashless payment available
  • Delivered food covered securely
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
Spa
  • Beach chairs/Loungers
  • Fenced pool
  • Shallow end
  • Saltwater pool
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Please note that there is a 3% charge when you pay with an american express or jbc and 1.95% when you pay a visa card or mastercard.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.7
Location:
8.79
Staff:
9.19
Facilities:
8.44
Comfort:
8.81
Cleanliness:
8.77
Taryn
Sep 25, 2026 07:00:00 AM
Review Score:   6
Australia
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Comfortable beds, Clean, value for money, good for passing through.
Summary: Value for money
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 24 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Bottle of water, Tea/Coffee maker, Chocolate or cookies

Bathroom

Bath or shower, Hairdryer, Walk-in shower, Body soap, Toilet, Conditioner, Shower, Free toiletries, Additional toilet, Toilet paper, Shampoo, Towels, Private bathroom

Media & Technology

Flat-screen TV, TV

General

Key access, Heating, Private entrance, Tile/marble floor, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Smoke alarm

Kitchen

Microwave, Wine glasses, Electric kettle, Toaster, Refrigerator

Living Area

Seating area

Bedroom

Linens

Room amenities

Non-feather pillow, Socket near the bed
Deluxe Twin Room
Room Type: Twin
Room Size: 24 m2
1 Twin bed(s) Bed
1 Queen bed(s) Bed
Deluxe Twin Room

Food & Drink

Bottle of water, Tea/Coffee maker, Chocolate or cookies

Bathroom

Bath or shower, Hairdryer, Walk-in shower, Body soap, Toilet, Conditioner, Shower, Free toiletries, Additional toilet, Toilet paper, Shampoo, Towels, Private bathroom

Media & Technology

Flat-screen TV, TV

General

Heating, Private entrance, Tile/marble floor, Ironing facilities, Iron, Air conditioning, Key access, Trash cans, Smoke alarm

Kitchen

Wine glasses, Refrigerator, Electric kettle, Toaster

Living Area

Seating area

Bedroom

Linens

Accessibility

Entire unit located on ground floor

Room amenities

Non-feather pillow, Socket near the bed
Standard King Room
Room Type: Double
Room Size: 20 m2
1 King bed(s) Bed
Standard King Room

Food & Drink

Bottle of water, Tea/Coffee maker, Chocolate or cookies

Bathroom

Bath, Hairdryer, Bath or shower, Body soap, Toilet, Conditioner, Shower, Free toiletries, Additional toilet, Toilet paper, Shampoo, Towels, Private bathroom

Media & Technology

Flat-screen TV, TV

General

Heating, Private entrance, Tile/marble floor, Ironing facilities, Iron, Air conditioning, Key access, Trash cans, Smoke alarm

Kitchen

Microwave, Wine glasses, Electric kettle, Toaster, Refrigerator

Living Area

Seating area

Bedroom

Linens

Accessibility

Entire unit located on ground floor, Upper floors accessible by stairs only

Room amenities

Non-feather pillow, Socket near the bed
Deluxe Family Room
Room Type: Family
Room Size: 44 m2
1 Twin bed(s) Bed
1 King bed(s) Bed
1 Bunk bed Bed
Deluxe Family Room

Food & Drink

Bottle of water, Tea/Coffee maker, Chocolate or cookies

Bathroom

Bath or shower, Hairdryer, Walk-in shower, Body soap, Toilet, Conditioner, Shower, Free toiletries, Additional toilet, Toilet paper, Shampoo, Towels, Private bathroom

Media & Technology

Flat-screen TV, TV

General

Heating, Private entrance, Tile/marble floor, Ironing facilities, Iron, Air conditioning, Key access, Trash cans, Smoke alarm

Kitchen

Microwave, Wine glasses, Electric kettle, Toaster, Refrigerator

Living Area

Seating area

Bedroom

Linens

Accessibility

Entire unit located on ground floor

Room amenities

Non-feather pillow, Socket near the bed
King Room with Spa Bath
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
King Room with Spa Bath

Food & Drink

Bottle of water, Tea/Coffee maker, Chocolate or cookies

Bathroom

Bath or shower, Hairdryer, Walk-in shower, Body soap, Toilet, Conditioner, Spa tub, Shower, Free toiletries, Additional toilet, Toilet paper, Shampoo, Towels, Private bathroom

Media & Technology

Flat-screen TV, TV

General

Heating, Private entrance, Ironing facilities, Iron, Air conditioning, Key access, Trash cans, Smoke alarm

Kitchen

Microwave, Wine glasses, Electric kettle, Toaster, Refrigerator

Living Area

Seating area

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Room amenities

Non-feather pillow, Socket near the bed
Standard Family Room
Room Type: Family
Room Size: 24 m2
1 King bed(s) Bed
1 Bunk bed Bed
Standard Family Room

Food & Drink

Bottle of water, Tea/Coffee maker, Chocolate or cookies

Bathroom

Bath or shower, Hairdryer, Walk-in shower, Body soap, Toilet, Conditioner, Shower, Free toiletries, Additional toilet, Toilet paper, Shampoo, Towels, Private bathroom

Media & Technology

Flat-screen TV, TV

General

Key access, Heating, Private entrance, Tile/marble floor, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Smoke alarm

Kitchen

Wine glasses, Refrigerator, Electric kettle, Toaster

Living Area

Seating area

Bedroom

Linens

Accessibility

Entire unit located on ground floor, Upper floors accessible by stairs only

Room amenities

Non-feather pillow, Socket near the bed
Standard Twin Room
Room Type: Twin
Room Size: 20 m2
1 Twin bed(s) Bed
1 Queen bed(s) Bed
Standard Twin Room

Food & Drink

Bottle of water, Tea/Coffee maker, Chocolate or cookies

Bathroom

Bath or shower, Hairdryer, Body soap, Toilet, Conditioner, Shower, Free toiletries, Additional toilet, Toilet paper, Shampoo, Towels, Private bathroom

Media & Technology

Flat-screen TV, TV

General

Key access, Heating, Private entrance, Tile/marble floor, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Smoke alarm

Kitchen

Microwave, Wine glasses, Electric kettle, Toaster, Refrigerator

Living Area

Seating area

Bedroom

Linens

Accessibility

Upper floors accessible by stairs only

Room amenities

Non-feather pillow, Socket near the bed

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for The Marco Polo starts counting from 2:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

Yes, this The Marco Polo has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the The Marco Polo starts from $89 per night with includes Wellness Facilities, Spa, Internet, Laundry, Pool, Guest Services, Breakfast, Child Friendly, Air Conditioner, Parking, Ocean View, Oceanfront, Security/Safety, Heating, View, Balcony/Terrace, Designated Smoking Area, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Marco Polo has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the The Marco Polo indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.